Privacy Policy

ABOUT US

This website www.lunanano.com and www.lunanano.ca (the “Sites”) are owned and operated by Luna Nanotech Inc. (“Luna”). If you have a question or complaint about our personal information handling practices, please contact us at privacy@lunanano.com .

 

In this Privacy Policy (“Policy”) the terms “we”, “our” and “us” mean Luna and the terms “you” and “your” refer to the users of the Sites, including visitors and Luna customers.

 

EFFECTIVE DATE

This Privacy Policy is effective as of May 28, 2018.

SCOPE

This Policy is incorporated into Luna’s Terms of Use  and applies to the information obtained by us through your use of our Sites as described in this Policy.

WIX.COM

Our company is hosted on the Wix.com platform and Wix.com provides us with the online platform that allows us to sell our Products and Services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.


For more information, you may also want to read Wix.com’s Terms of Use or Privacy Policy.

 

WHAT PERSONAL INFORMATION WE COLLECT AND WHAT DO WE DO WITH IT?

When you visit our Sites, we collect personal information. Personal information is information that identifies you or could be combined by us or our service providers and affiliates with other information to identify you. The ways we collect personal information can be broadly categorized into the following:

 

Information you provide to us directly: When you visit or use some parts of our Sites we might ask you to provide personal information to us. For example, we may ask for your name and email address on our Contact page. We may also receive your contact information when you contact us directly at the contact email provided on the Sites.

 

If you purchase Products or Services on our Sites, our payment processor (Wix.com) also collects your login information (if applicable), including e-mail address and password; computer and connection information and purchase history. Wix also collects personally identifiable information (including name, email, password, communications) and payment details (including credit card information) to complete the transaction.

 

If you do not wish to provide us with all or some of the personal information required to place an order for Products or Services you do not have to, but it might mean that you cannot use some parts of our Site, or order Products or Services.

 

Information we collect automatically: We may collect some information about you automatically when you visit our Sites such as information that Wix.com and platforms like Google Analytics may collect about your interaction with our Sites including the geographic location of your IP address, the IP address itself, device type, what pages you looked at, what links you clicked on, your browser type and settings, the date and time of use, information about browser configuration, language preferences, and cookie data. This information is useful for us as it helps us get a better understanding of how you’re using our Site so that we can continue to provide the best experience possible.

COOKIES

 

When you use our Site, it may store cookies on your computer. Cookies are little pieces of information that can help identify your browser and that can store information for future visits. We use cookies to track usage, to improve ease-of-use and the overall user experience.

 

Most internet browsers automatically accept cookies. You may however configure your browser at any time in such a manner that no cookies are saved on your computer or that an indication always appears when you receive a new cookie.

 

Our Site may be used without accepting cookies, although individual functions may be limited.

 

Our Sites are hosted on Wix.com and we use Wix business solutions. Cookies are implemented in every site managed by Wix. You can find the list of these cookies here. You can also check which cookies are used through Chrome's built-in cookie view. Just click “Secure” next to the URL bar and then click “cookies”. Make sure that you are viewing your site in incognito mode, so that your browser doesn't detect your own cookies too.

 

USING PERSONAL INFORMATION

 

We collect and use personal and non-personal information for the following purposes:
 

  • To communicate with you. This may include providing you with information you’ve requested from us or information we are required to send to you, and operational communications, like information regarding your account, or order for a Product or Service, changes to our Sites, this Privacy Policy, or our Terms of Use; to provide ongoing customer assistance and technical support, troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed.

  • To provide and enhance our Sites, Products and Services and develop new ones: For example, by tracking and monitoring your use of the Sites, purchase of Products and Services so we can keep improving or offerings and user experience, by carrying out technical analysis of our websites so that we can optimise your user experience and provide you with more efficient tools.

  • To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites fairly and in accordance with our Terms of Use.

  • To be able to contact our users with general or personalized notices and promotional messages, poll your opinions through surveys or questionnaires, to send updates about our company (with user consent);

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

 

SHARING YOUR PERSONAL INFORMATION

 

We do not share your personal information other than under the following limited circumstances:

  • To comply with an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.

  • To comply with a written request from a police officer or other law enforcement agency with authority to request access to your personal information in the course of an actual or potential investigation into a breach of a law.

  • To establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.

  • To an actual or potential buyer of Luna (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business.

  • With other companies who assist us to process your payment for Products or Services.

  • To protect the security of the Sites or the security of Sites users’ information.

 

AGE OF CONSENT

 

We do not knowingly collect personal information from children under the age of 18. If we determine we have collected personal information from a child younger than 18 years of age, we will take reasonable measures to remove that information from our systems. If you are under the age of 18, please do not submit any personal information through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Sites without their permission.

 

DATA STORAGE AND TRANSFER

 

The personal information you submit to us maybe transferred to, processed, and stored wherever Wix servers are located, which might include Canada, the United States, the European Union, and other locations. If you provide any personal information through our Sites, you are agreeing to such personal information potentially being hosted and accessed in Canada, the United States, or the European Union. If your personal information is used or stored outside of Canada or United States, it will also be subject to the laws of the country in which it is used or stored.

 

DATA SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

This includes limiting access of employees to, and the use of, your personal information through the use of passwords and graduated levels of clearance. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure and, as a result, we cannot guarantee the security of the personal information you transmit to us; accordingly, you acknowledge that you do so at your own risk.

 

If you provide us with your credit card information for purchases of Products or Services, the information is encrypted by Wix.com using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. The date is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

If we learn of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notices in writing.

 

DATA RETENTION

 

The length of time we keep your personal information depends on the what it is and whether we have an ongoing legal or legitimate business need to retain it (for example, to provide you with Product or Service you’ve requested or to comply with applicable legal requirements).

We’ll retain your personal information for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it. Following that period, we’ll make sure it’s deleted.

 

Personal information collected by Wix.com for the purpose of processing a transaction on the Sites is stored only as long as it is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

If we store your personal information on the basis of a contractual relationship with you, these data will remain stored for at least the duration of the contractual relationship and at most for the duration of the limitation periods within which any claims may be brought by or against us, or for the duration of statutory or contractual duties of retention.

 

CONSENT

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for any other reason, like sending you marketing information or other promotional emails, contest, etc. we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

 
THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as Wix, our payment gateway, and other payment transaction processors, such as PayPal, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

We recommend that you read the privacy policies of these third-party providers so you can understand the manner in which they handle your personal information. Wix.com Privacy Policy and Wix.com Terms of Use.

 

You acknowledge that payment processor and other providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Links

When you click on links on our Sites, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


Cookies

Third-party apps may use cookies. You can check which cookies are used on these platforms using Chrome's built-in cookie view. Just click “Secure” next to the URL bar and then click “cookies”. Make sure that you are viewing your site in incognito mode, so that your browser doesn't detect your own cookies too.

 

 

YOUR RIGHTS

It’s your personal information and you have certain rights relating to it. When it comes to communications, you can ask us not to send you these at any time – just follow send your request to privacy@lunanano.com.

 

You also have rights to:

  • know what personal information we hold about you, and to make sure it’s correct and up to date;

  • request a copy of your personal information, or ask us to restrict processing your personal information, or to delete it;

  • object to our continued processing of your personal information; and

  • withdraw your consent to use your private information for any reason for which you may have previously consented;

 

You can exercise these rights at any time by sending an email to privacy@lunanano.com.

You can also reach us at:

Luna Nanotech Inc.,

439 University Ave, 5th Floor,

Toronto, ON, M5G 1Y8, Canada

1-800-474-4055

 

You can also file a complaint with your local data protection authority. They will be able to advise you how to submit a complaint.

 


CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

We may change or update the terms of this Privacy Policy from time to time. All changes and updates are logged in the CHANGE LOG section below. You will be bound by the terms of the Privacy Policy in effect on the date of your visit to the Site.

 

When the terms of our Privacy Policy change, the website will display an alert prompting you to review the changes. By continuing to use the site after you receive such notice you implicitly consent to be bound by the terms in effect on that date.

 

 

LAST UPDATED on May 28, 2018.

 

CHANGE LOG:

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